LiveCasino.ie
At LiveCasino.ie, we’re focused on live casino games and the operators that provide the best live dealer experiences. This is evident in our methodology and processes for evaluating casino operators and games, but of course, we consider other aspects too.
We combine industry know-how with thorough, hands-on testing to bring you fact-based insight — not marketing fluff. On this page, you can read all about our methodology, as we’ve listed the entire process our casino experts utilise for each live casino they test.
Our process starts with opening a test account with each operator. We look at how easy the sign-up process is, how clear the terms are, and how straightforward KYC (identity verification) is. We note whether the casino accepts Irish players and displays terms in English, supports the euro as a currency, and provides a smooth mobile and desktop experience.
Next, we evaluate the live dealer offering. Since that’s more or less our sole interest, we go deep. We check if there’s a wide range of roulette, blackjack, baccarat, and poker tables, as well as all the popular game show titles. Then, we have a look at the betting ranges offered to ensure they are suitable for both casual players and high rollers. Of course, we also look at the UX/UI to ensure games are logically categorised so it’s easy to find the games you’re looking for.
We test for consistent stream quality across desktop, tablet, and mobile devices. We check if the video remains sharp, if audio stays in sync, and whether the stream runs without lag. The user interface is also important, including the simplicity of placing bets, viewing stats, and changing camera angles. We also check which providers deliver the live games — such as Evolution, Playtech, or Pragmatic Play. As for available live studios — the more the merrier.
The performance of the dealers is what makes for a quality live casino experience. Therefore, we observe whether the dealers are fluent in English, manage multiple players efficiently, and clearly explain game rules. We test the chat function for dealer engagement and proper moderation. Professionalism is evaluated based on attire, attitude, and pace of the game, with special attention to whether the dealer avoids rushed behaviour.
We always make multiple deposits and withdrawals, using as many payment methods as we have available. We document how quickly deposits are credited, how long withdrawals take to process, and whether there are any fees or verification-related delays. Payment limits and restrictions are also noted.
Live casino bonuses and promotional offers are tested by claiming them. We confirm whether the bonus is valid for live dealer games or limited to slots and RNG-based titles. We also examine the specific wagering requirements and contribution percentages that apply to live games. How easily these terms can be found is also something we evaluate.
We contact each operator’s customer service team using all available contact methods at various times of day. Our queries are tailored specifically to live casino topics to test whether the support staff understand live games. We ask for help regarding game rules, payouts, and streaming issues. We measure response time, the accuracy of answers, and evaluate how friendly and professional the agents are.
All reviewed operators must hold a valid licence from a reputable regulatory authority, such as the Gambling Regulatory Authority of Ireland (GRAI) or the Malta Gaming Authority (MGA). We confirm the licence is valid and clearly displayed on the casino’s website. We also check for technical safeguards such as SSL encryption, the presence of responsible gambling features, and proof of third-party audits or certificates of fairness.
Our testing periods stretch over months to ensure we get an accurate account of how the operator performs and how it’s experienced by both new and regular players.
The initial test we perform, before choosing to list it on our website, is the most extensive one. But, it’s not the only test we do. We continuously keep track of any changes to terms, new games added, or any feedback we get from our readers. When something changes, we update our operator review, and sometimes also our recommendation.
If an operator does not live up to our standards, they will not be listed. Likewise, a previously recommended casino operator can quickly lose their placement here if they take a turn for the worse. This is how we ensure that all live casinos we feature here at LiveCasino.ie are safe and solid for Irish players.
Our methodology follows a rigorous system: start-to-finish testing, objective scoring, and full transparency. We prioritise live dealer quality, technical performance, fairness, and player experience. However, we also place emphasis on aspects like payment options, bonuses and promotions, customer support, security, and other key factors that are needed to offer a reliable online gambling platform for Irish players.
